Refund policy

Return & Refund Policy

We strive to ensure that every customer is satisfied with their purchase.

14-Day Return Policy

You may request a return within 14 days after your order has been delivered.

Return Requirements

To qualify for a return, your item must:

- Be unused and in its original condition
- Be returned with the original packaging
- Include all original accessories and components
- Be accompanied by proof of purchase

How to Start a Return

Before returning any product, please contact our customer service team.

Email: biancatutt3456@outlook.com

Once your request has been approved, you will receive instructions for returning your order.

Refund Policy

After your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 5–10 business days.

Non-Returnable Products

Returns cannot be accepted for:

- Customized or personalized items
- Gift cards
- Final sale or clearance products
- Items that have been used or damaged after delivery
- Products returned after the 14-day return period

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Return Shipping Costs

Unless the return is due to our mistake, customers are responsible for return shipping costs.